lose your cool.......

  I have been really excited to take an interpersonal communications class.  I have already seen progress and think about more.  I was more excited to take this class because my advisor told me that my Pell Grant would pay for this.  Come to find out that it didn't.  Upon calling and speaking about my dilemma at the financial office the gal kept saying it was my responsibility to check.  There was no way to negate any late fees as it is solely my responsibility.  Forgetting the fact that before I signed up for the class I was told that Pell would pay.  My emotional control was hindered immensely.  The lack of empathy displayed by the lady I spoke with was infuriating.   Her tone was very firm as if saying "I am in charge, you are in the wrong".  Whether that is what she was saying or not, that is what she told me.  There is no use in having a conversation with a person that won't budge.  So now in order to be given credit on a class I have enjoyed thus far I must pay it in full including the late fees that are in place or pay more late fees.  Dropping the class doesn't help then I wouldn't get my credits and I would still have to pay (late fees included if I can't pay).  This was one of the options given to me by a financial assistant at the college I go to.  First how would that be an option, I think she failed to use coherent correlation to her statement and the ludicrousness of that statement.  Feeling much anger, I used suppression to keep from saying foul things.  I kept my composure for the most part however I do not agree with her handling things the way she did.  First I know you don't immediately blame someone saying this is all your fault and not expect a negative reaction.  Pardon me, but that is bull $#!@.  Most of all I am displeased at the way I was treated by a Casper College staff.  My burden now is a result of their error not mine.  So in order to rectify it I get charged with more late fees.  Believing it to be a safe assumption that this gal has college education and should have interpersonal training dealing with people I couldn't imagine why I would be treated like that.  Perhaps she has low self-monitors.  With only a phone call all I have to go on is her pitch, tone, and volume.  As the conversation progressed she became annoyed with my request to waive late fees.  I believe I handled myself rather well considering that I had just learned that unless I pay for this class now (which I CAN NOT) then I will not receive my credits for this class and will still have to pay for this class.  If I am unable to do so (which I am unable) then I will get late fees stacked on top.  I will continue to do the class even though I will probably not get credit for it for the self gain is far better then stepping away from good lessons.  Talk about WANTING to lose my cool!!